Refund Policy

DoneIPTV’s IPTV refund and returns policy ensures you can try our service risk‑free. We offer a 24‑hour test account and clear refund terms within 7 days of purchase. Read below for full details.

Our policy is designed to be transparent and customer‑friendly. Below you'll find the details about test accounts, eligibility, and how to request a refund.

• We offer a 24-hour test account to evaluate our service before subscribing. You can try before you buy.
• This test account is free of charge.
• Use it to check compatibility, stream quality, and channel selection.
• After purchasing a subscription, refunds are not available unless stated below. Please review the following conditions carefully.

• If you haven't received a refund, first check your bank account again. Verify your records carefully.
• Contact your credit card company, as refunds may take time to post.
• Contact your bank for processing delays.
• If you still do not see your refund, please contact us at Doneiptv00@Gmail.Com. We want to resolve your issue as soon as possible.

• To request a refund, contact us within 7 days of purchase by:
• Email: Doneiptv00@Gmail.Com
• Include your name, email, order number, and issue description. Detailed information helps speed up your request.
• Once approved, refunds process within 5–10 business days, depending on your payment provider. Timing may vary.

We update this policy as needed. Any changes will appear here with a new effective date. Thus, please review this page regularly.