IPTV Refund Policy

DoneIPTV's IPTV refund policy is built on trust and customer satisfaction. We offer a 24‑hour test account so you can evaluate our service risk‑free. If you're not completely satisfied, our 7‑day money back guarantee ensures you can request a refund with ease. Read the full details below.

Our IPTV refund policy is designed to be clear, fair, and customer‑friendly. Whether you're trying our service for the first time or you're a returning customer, we want you to feel confident in your purchase. Below you'll find everything you need to know about test accounts, refund eligibility, the request process, and what to expect after you submit a claim.

We strongly believe in letting our service speak for itself. That's why we provide a 24‑hour test account to every potential subscriber. This account is completely free of charge and gives you full access to our IPTV channels, streams, and features. Use this time to:

• Check compatibility with your device and internet connection.
• Evaluate stream quality, buffering, and channel availability.
• Explore our channel list and on‑demand content.
• Confirm that the service meets your viewing expectations.

Once your test account expires, you can purchase a subscription with confidence. If you choose to subscribe, our refund policy applies from the date of purchase.

Our IPTV refund policy ensures that you are protected in the unlikely event that something goes wrong. To be eligible for a refund, you must meet the following criteria:

• Your refund request must be submitted within 7 days of the original purchase date.
• You must have used the 24‑hour test account before purchasing a subscription.
• Refunds are granted if the service is non‑functional due to a technical issue on our end that we cannot resolve.
• If you haven't received a refund, first check your bank account again. Then contact your credit card company or bank, as refunds may take time to post.
• If you still do not see your refund after 10 business days, please contact us at Doneiptv00@Gmail.Com for assistance.

Requesting a refund under our IPTV refund policy is straightforward. Follow these steps to ensure your request is processed quickly:

• Step 1: Contact us within 7 days of your purchase via email at Doneiptv00@Gmail.Com.
• Step 2: Include your full name, email address, order number, and a detailed description of your issue.
• Step 3: Our support team will review your case and respond within 24‑48 hours.
• Step 4: Once approved, your refund will be processed within 5–10 business days, depending on your payment provider and bank processing times.

We aim to make the refund process as smooth as possible. If you have any questions along the way, our support team is here to help.

If you have an unresolved issue, please give us the opportunity to make it right. We value every customer and are committed to finding a fair solution.

We may update this IPTV refund policy from time to time to reflect changes in our practices, legal requirements, or customer feedback. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your rights.

If we make material changes to this policy, we will notify you via email or through a notice on our website. Your continued use of our service after any changes constitutes your acceptance of the updated policy.