Privacy Policy

To deliver a seamless IPTV streaming experience, we gather specific types of data. Moreover, we ensure that data collection remains minimal and transparent. Specifically, we collect the following categories:

Account & Contact Details for Your Done IPTV Profile

• Email address and username – you provide these during registration to create your Done IPTV account.
• Encrypted payment information – our payment processors handle transactions; we never store full card details.

Technical & Usage Data Related to IPTV Streaming

• Device metadata – we collect IP address, operating system, and app version to optimize IPTV performance.
• Streaming statistics – we analyze aggregate viewing patterns to improve server stability and content delivery for our IPTV service.
• Support communications – we retain messages from WhatsApp, email, or tickets to provide efficient assistance.

Optional Analytics for Service Improvement

• Performance metrics – we use anonymized analytics to identify service bottlenecks and enhance user satisfaction without compromising individual privacy.

Consequently, we only collect what is essential for service quality and security.

We process your data strictly for operational and security purposes. For example, we use your information to:

Service Delivery & Account Management

• Authenticate subscribers and maintain active IPTV subscriptions.
• Process recurring payments, renewals, and refund requests efficiently.
• Send essential service notifications, such as downtime alerts or policy updates.

Performance & Security Enhancements for IPTV Service

• Monitor streaming quality to reduce buffering and latency issues.
• Detect and prevent unauthorized access or fraudulent activities.
• Provide personalized troubleshooting based on device and usage context.

Additionally, we use aggregated usage data to refine our infrastructure, ensuring stable performance during peak hours.

We implement industry-standard safeguards to protect your information from unauthorized access, alteration, or destruction. Consequently, your data remains confidential and secure.

Encryption & Transmission Security

• We encrypt all sensitive data (passwords, payment tokens) using TLS 1.3 during transmission.
• We store dormant records with AES-256 encryption in our databases.

Access Governance & Audits

• We enforce strict role-based access: only authorized engineers can view limited user data for support.
• We conduct regular internal audits and vulnerability assessments to maintain compliance with security best practices.

Data Minimization & Retention

• We retain account data only as long as your subscription is active or as required by law.
• We anonymize inactive accounts after 24 months of inactivity.

Therefore, you can trust that we consistently prioritize security over convenience when handling your personal information.

We rely on trusted partners to deliver a reliable IPTV experience. In particular, these third parties operate under strict privacy standards:

Our Trusted Partners for Payment & Support

• Payment Processors: Stripe, PayPal, and cryptocurrency gateways – each certified PCI-DSS Level 1.
• Customer Support Tools: WhatsApp Business API and encrypted email services for ticket management.
• Hosting & CDN: Secure servers in GDPR-compliant regions; we anonymize logs after 30 days.
• Analytics: We use privacy-focused aggregated metrics to improve service without identifying individuals.

Nevertheless, we encourage users to review third-party policies, as they operate independently from Done IPTV.

Depending on your location (including GDPR and CCPA regions), you hold specific rights regarding your personal data. Moreover, we dedicate ourselves to facilitating these rights promptly.

Access, Correction & Portability of Your IPTV Account Data

• You can request a copy of all personal data we hold about you in a structured format.
• You can update or rectify inaccurate account information at any time via your dashboard or support.

Deletion & Objection for Your Done IPTV Account

• You can ask us to permanently delete your account and associated data, subject to legal obligations.
• You can opt out of non-essential communications (marketing newsletters, promotional offers).
• You can withdraw consent for specific data processing where consent is the legal basis.

How to Exercise Your Rights

• To exercise any of these rights, simply contact us at DoneIPTV00@gmail.com.
• Similarly, you may lodge a complaint with your local data protection authority if you believe your rights are infringed.

Because IPTV streaming involves unique technical aspects, we outline additional practices that govern your usage experience.

Streaming Anonymity & Content Monitoring

• We do not track or log the specific channels or movies you watch; we only analyze aggregate bandwidth data to optimize servers.
• We do not share viewing history with third parties or use it for advertising.

Device Limits & Fair Usage for IPTV Service

• We collect information about connected devices solely to enforce subscription limits and prevent account sharing abuse.
• We use geolocation (IP-based) only to verify regional compliance and combat fraudulent access.

DMCA & Copyright Compliance

• We respond promptly to valid copyright infringement notices; we may terminate accounts involved in repeated violations.
• We retain data related to legal claims according to statutory requirements.

Consequently, these policies ensure a fair environment for all subscribers while respecting intellectual property rights.

We may revise this Privacy Policy periodically to reflect legal changes or service improvements. In any case, we will communicate material changes via email or a prominent notice on our website. Your continued use of Done IPTV after the effective date constitutes acceptance of the updated policy.

For any privacy-related inquiries, data requests, or concerns, please reach out through the following channels. Furthermore, our support team typically responds within 48 hours.