Privacy Policy

1. Introduction

Welcome to DoneIPTV (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website (doneiptv.com) and our IPTV streaming services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register for an account or subscribe to our service
• Contact us via email, live chat, or support forms
• Participate in promotions, surveys, or contests
• Interact with our website (cookies, analytics)

The types of information we may collect include:

• Personal Identifiers: Name, email address, phone number, IP address, and payment information (processed securely by third-party payment gateways).
• Usage Data: Pages visited, time spent, clicks, and other interactions on our site.
• Device Information: Browser type, operating system, device model, and screen resolution.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide, maintain, and improve our IPTV services
• To process your transactions and send you order confirmations
• To respond to your comments, questions, and support requests
• To send you promotional communications (only with your consent)
• To monitor and analyse usage trends to enhance user experience
• To detect, prevent, and address technical issues or security breaches

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, sending emails, and providing analytics (e.g., Google Analytics, Stripe, PayPal). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, but please note that some features of our website may not function properly without them.

We use the following types of cookies:

• Essential cookies: Necessary for basic site functionality (e.g., login, shopping cart).
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics).
• Preference cookies: Remember your preferences and settings.
• Marketing cookies: Used to deliver relevant advertisements (only with your explicit consent).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. These measures include encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymise it.

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Request that we limit the processing of your data.
• Portability: Request transfer of your data to another service.
• Objection: Object to our processing of your data for marketing purposes.
• Withdraw Consent: Withdraw your consent at any time for processing based on consent.

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with data, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: